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Firmoo.com Website Review & Ratings + Firmoo.com Coupons

Firmoo.com: Products & Services

Firmoo.com is one of the world’s most popular online stores for eyeglasses. Its long experience in the optical industry has enabled it to offer varieties of prescription eyewear to the people at an affordable price but without any compromise in the quality. Their prices are affordable because firstly, it is the online store and so is free from the overhead and expenses incurred in the traditional brick and mortar stores and secondly, they purchase lenses, frames and other accessories directly from manufacturers in Asia, and their labs are also overseas. Categorization of the glasses offered by Firmoo.com is as follows:-

Firmoo.com: Company Background

Firmoo.com was founded in the year 2009 and the office address of the company is Suite 505, 214 W 39th Street, New York, 10018. Firmoo.com makes the fashion-conscious consumers dream of creating a real eyewear wardrobe a reality. The BBB file of the company was opened on 16th September 2011. All eyewear provided by Firmoo.com goes through strict inspection by their experienced opticians before shipping to ensure the accuracy of lens prescription.

Firmoo.com: Customer Feedback & Reviews

"Very pleased! Lost my favorite $325 pair of glasses, got the same progressive lenses and about the same frame for $50. Perfect! Want to buy another pair for backup!"

"Have ordered 3 pair of glasses (1 distance, 2 progressive) in the last month from Firmoo. Total cost was ~$120. All 3 arrived in 7-10 days and were 100% perfect right out of the box! Frames are of a very good quality and the fit is wonderful!

After bad experiences with Coastal Contacts and Zenni, I was very concerned about trying yet another online vendor but was happily surprised with Firmoo! The only caveat is that they, like most other online eyewear vendors, are Asia-based so sometimes there are communication/translation issues.

A big thumbs-up for Firmoo!"

"I ordered my glasses on August 25th and the order is still in processing. I've sent emails and called and no reply/no answer. It's not a good deal if you just give them your money and don't get the product. Also, paid and extra $18 for express shipping. I would NOT recommend this company to any one. I feel like I've been ripped off."

Firmoo.com: Business Credibility & Trustworthiness

Firmoo.com is assigned C+ as a rating on the standard scale of Better Business Bureau (BBB) which ranges from A+ to F. Also the business of the company is not accredited by BBB and the factors responsible for its low rating are as follows:-

  • BBB does not have sufficient information to determine how long this business has been operating.
  • BBB does not have sufficient background information on this business.

2 complaints of the company were closed with BBB in last 3 years and 2 were closed in last 12 months. More detailed information on the credibility of the business can be found by clicking here.

Firmoo.com: Website Popularity & Google Ranking

Firmoo.com's three-month global Alexa traffic rank is 28,666. The site is relatively popular among users in the city of the Central District (HK) where it is ranked #493. While the site is ranked #10,512 in the US, where it has been estimated that 47% of its visitors are located, it is also popular in Hong Kong, where it is ranked #1,068.

According to Compete.com statistics, it is ranked 19,002 by UVS Standards and 105,895 unique visitors overall and its Google Page Rank is 4.

Firmoo.com: Social Media Presence

The company has its social media presence on platforms like Facebook, Twitter and Google Plus. On Facebook, the company has a very large fan following supported by 512,019 likes whereas on Twitter it has 2,662 followers accompanied by 859 tweets. So all the updates are available on these mentioned platforms and apart from this the users can also check out for customer reviews on YouTube.

Apart from these platforms, the company operates its own blog as well, where the users can investigate for in depth information.

Firmoo.com: Website Security & Safety

There is no Secure Socket Layer (SSL) encryption available on the website and hence, all the information is just protected through the secured servers available, however the Checkout through PayPal is secured by a 256- bit encrypted TLS 1.0 connection.

According to Google Page Diagnostics survey conducted in past 90 days, 5 page(s) resulted in malicious software being downloaded and installed without user consent.

Firmoo.com: Pricing & Packages

The prices of wide variety of glasses offered by Firmoo.com are as follows:-

Men's Glasses

  • #DBSN5162 Middle Size-$24.95.
  • #DBSN5182 Middle Size-$29.50.
  • #SDSB1706 Large Size-$19.50.

Women's Glasses

  • #DBSN5242 Middle Size-$28.
  • #DBSN5274 Middle Size-$28.
  • #SD1210 Large Size-$19.95.

RX Sunglasses

  • #BSN2909-$68.
  • #BLMK2234-$68.
  • #OTO2326-$42.

Bifocal & Progressive Glasses

  • #DBSN5242 Middle Size-$28.
  • #DBSN5274 Middle Size-$28.
  • #SD2267 Large Size-$8.
Firmoo.com: Shipping Rates & Policies

The shipping options available with the company along with the prices and the countries of shipping are as follows:-

  • Standard Shipping (USPS): 6-10 days after processing with the cost as $6.95.
  • Express Courier Service (US): 3-5 days after processing with the cost as $12.95.
  • Express Courier Service (Canada and Australia): 5-7 days after processing with the cost as $12.95.
  • Express Courier Service (Other Countries): 5-7 days after processing with the cost as $18.75.
Firmoo.com: Payment Methods Accepted

Firmoo.com accepts Visa, MasterCard as well as PayPal for their customers to effect payment and currently they do not accept check and money order. PayPal is only considered to be the most secured and easy mode of payment. However, its payment modes are limited which is its drawback from the view point of customers.

Firmoo.com: Returns, Refunds & Exchange Policy

Keeping in view the happiness of their customers, Firmoo.com offers a return policy. The steps which must be followed for returning the glasses are as follows:-

  1. Before you donate the eyeglasses, you need to contact their customer service for a Return Authorization Number (RAN). No eyeglasses can be donated without a RAN.
  2. Ship the whole package to the Lions Club in its original conditions same as what you receive, accessories included.
  3. Choose the standard shipping.
  4. Provide the tracking number of the donated eyeglasses via email once you get it, otherwise, they will not be able to locate your package if the shipment is delayed or lost. They would issue you the refund as soon as they get your tracking number which is trackable on the tracking site.
  5. Refund will be unable to be processed for the lost package.
Firmoo.com: Product images & screenshots
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